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Shipping and Returns Policy

Shipping Area and Rates

WayTooGood.com ships only within Canada and only to Canadian Provinces. The shipping rate is a flat 10$ unless the order is over 50$. Also, shipping is free for products that are shipped directly by our third party suppliers.

Free Shipping

Orders over $50 (before sales tax and after any promotion or discount) are eligible for free shipping. YT, NT, NU, NL and Remote Areas are excluded from our free shipping program. We are sorry, we do not provide service to these areas at this moment. Should you place an order, we would not be, unfortunately, able to address any issues related to your order delivery or product spoilage related to weather conditions (such as freezing of liquids in the winter or melting of chocolate in the summer). All orders from excluded areas would be placed at customer's risk. Please note that your order may also be cancelled if we are unable to ship it.

Order Processing Times & Order Tracking

Once an order has been processed, we are unable to upgrade or change shipping methods. We are also unable to add a product, modify or cancel the items on your order once it has been confirmed.

Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. However, we do reserve 3 to 5 business days to fulfill your order in case any of the items are out of stock due to delayed shipments from our suppliers, or during busy seasons. You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully.

We currently use two delivery services – Purolator and Canada Post. For the Puralator 1-3 Day (to Major Cities Only) or Expedited Canada Post shipping option, we retain the discretion to choose the courier, based on a number of factors, including shipment size / weight, shipping distance, as well as available service within your area. Currently, Puralator service is only available for Major Cities, and cannot be used to ship to rural and remote areas, or Canada Post PO boxes.

Note that delivery date is always an estimate only, delivery times may vary depending on your location, weather conditions and other factors. It is a customer's responsibility to track the package and pick it up on time from the community box, at the door or Post Office, as your package may be delivered sooner than ETA and/or left at your door. Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location, YT, NT, NU, NF and affected by extreme weather conditions cannot be refunded.

If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).

- Incorrect / Incomplete / Undeliverable address - No one available to accept the delivery - Order refused by the customer for any reason including damaged product/products

Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refunded. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee.

Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery re-attempted, a standard fee of $14.50 + HST (as charged by the courier) may be added to your payment and charged to the method used for the purchase.

Damaged or Missing Products

Please inspect all items carefully upon delivery. Any product damages or missing items must be communicated to us within 24 hours after the parcel is delivered. A damaged product has to be returned to us in order for a refund to be processed. Please contact customer support to request a return label. Once received, we will inspect the product and issue a refund as applicable. In some cases, a photo confirmation may be requested instead, if a product is damaged severely and cannot be shipped back. Please send a clear photo of the contents of each product to support@waytoogood.com. DO NOT DISPOSE / CONSUME of the damaged product before the issue with it is resolved. Note, that if the product is not available, we will not be able to offer a refund/credit or re-ship it.

Returns and Refunds

We accept all returns on applicable products within 14 days from shipping date. Returned products should be shipped to 6832 Rue Jarry E Saint-Léonard, QC H1P 1W3. WayTooGood.com will ONLY pay for a return label if a product arrived damaged or was shipped in error. Otherwise, the customer is responsible for the shipping costs. We recommend consulting with us prior to shipping back any products and getting a tracking number for your return so you can follow its arrival back to us. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.

WayTooGood.com doesn't accept returns of the following items:

- Any opened items - All grocery and food products - Health and personal care items - Baby care products - We guarantee that we will not ship any product with less than 15 days remaining before its best before date.

Sold Out or Discontinued Items

Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. Once your order is shipped, you will receive a Credit Memo confirming the refund. Thus, your credit card will not be charged for sold out or discontinued items. Note that we are not responsible for any out of stock items and cannot guarantee product availability on the website at all times. If an item comes back in stock after your order was placed and shipped we will not be able to honour any shipping fee refund requests.

Subscriptions

If you have an active subscription at the end of the month, we ship your box in the following the month. We usually ship the subscription boxes after the first week of the following month and the expected arrival date depends on your location. Once your subscription box has shipped you'll receive an email with tracking so you can follow its movement! You can cancel your subscriptions anytime in Account Settings > Subscription > Manage Subscriptions. Your plan will be canceled, but will still available until the end of your billing period. If you change your mind, you can renew your subscription.

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